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Customer Care
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Buy From JEGS!
- What You Want...
- Millions of Name Brand Performance Parts In-Stock
- Find Hundreds of the Latest Parts at JEGS First
- When You Want It...
- FREE* Same Day Shipping, When Placed by 9:00 pm EST
- Order 24/7 By Phone or Online
- At the Price You Want to Pay...
- Name Brand Parts at the Lowest Prices
- The Best Customer Care!
- Our Staff has Over 3000 Years of Combined Performance Knowledge and are Ready to Assist You Around the Clock!
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Freight & Handling Policies
Priority Shipping
Payment Options
Warranties/Damaged/Defective
Backorder Policy
Text, Pricing & Photography
Return and Exchange Information
Forms
Current Rebates and Offers
Mail-in Order Form
Strange Engineering - Custom Axle and Driveshaft Order Forms
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Freight & Handling Policies
FREE SAME DAY SHIPPING is Pre-Paid 1-2 Business Day delivery on most items ordered by 9:00 pm EST (except where noted -- see below) in the continental USA. A delivery area surcharge of $2.25 is applied to each ground package delivered to residences in certain outlying zip codes as determined by the freight carrier.
Additional delivery days may apply to some items, such as hazardous items, mounted tires and wheels, oversize items, truck freight items, select zip codes, and remote delivery areas.
A handling charge will be added to the subtotal of an order, including overseas shipments, based on this tiered scale:
Handling Charges Based on Order Subtotal |
0-$11.99 |
$12-$49.99 |
$50-$249.99 |
$250-$499.99 |
$500-Up |
$6.99 |
$9.99 |
$11.99 |
$12.99 |
$13.99 |
Canadian orders are subject to Shipping, Brokerage, and GST fees.
All items designated "Truck Freight" will be invoiced an additional cost, based on this scale:
Truck Freight Based on Weight, Includes To-Your-Door Delivery |
1-99 lbs |
100-299 lbs |
300-499 lbs |
500-650 lbs |
651-Up lbs |
$99.99 |
$119.99 |
$159.99 |
$189.99 |
$209.99 |
Please call for shipping prices on welded frames.
Due to certain freight carriers' specifications, some parts are subject to:
Oversize Charge of $8.99 (Items classified as oversize 3 have an additional charge of $59.99)
Non-Box Charge of $8.99
Hazardous materials must be shipped by ground at an additional $22.99 per item, in addition to our normal handling charges.
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Priority Guaranteed Next Day & 2-Day Air Shipping
Next-Day Delivery (next business day after noon in most areas) Available in the continental USA at $25.99 per 20lbs. (dimensional weight), up to 80lbs. total, in addition to our normal handling charges, or, via phone orders only, choose Next-Day AM Delivery (by noon in most areas) for only an additional $10.00. $35.99 per 20lbs. (dimensional weight), up to 80lbs. total, in addition to our normal handling charges. Place your order before 8:00 pm EST, Monday through Friday, and your order will be shipped that day.
2-Day Delivery Available in the continental USA at only $15.99 per 20lbs. (dimensional weight), up to 80lbs. total, in addition to our normal handling charges. Place your order before 9:00 pm EST, Monday through Friday, and your order will be shipped that day.
Saturday Delivery (most areas) Only available on phone orders that are placed between 8:00 pm EST Thursday and 8:00 pm EST Friday in the continental USA. An additional $17.99 per package charge will be added to our normal Next-Day delivery charges. |
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Payment Options
PayPal
PayPal is a safe, simple alternative to other online payment methods. You can shop confidently on the Internet without revealing credit card numbers. PayPal offers 24/7 monitoring of and 100% protection from potential fraud.
Credit Card
We accept MasterCard, Visa, Discover, and American Express. Make sure to enter your complete account number and expiration date. For your protection, we security check all credit card orders.
Money Order, Wire Transfer, Certified Check (Only available through our phone system)
Your order will be shipped within 24 hours upon receipt of your payment. Please do not send cash.
C.O.D. (Only available through our phone system)
There will be a $14.99 per box fee. Use your credit card for fast "To-Your-Door" delivery and save the C.O.D. fee.
Please Note: Checks returned unpaid by your financial institution are subject to a Service Charge of $30 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, together with Service Charges, may be debited electronically from your account or collected using a bank draft drawn from your account.
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Warranties/Damaged
Inspect your shipment upon arrival! Report any damage or shipping related breakage immediately to the carrier. Used items still under manufacturers warranty may have to be inspected by a factory representative before a refund or exchange can be authorized.
GM Service Replacement Powertrain & GM Performance Parts Limited Warranty
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Backorder Policy
Even with our large inventory, backorders can occur. If this happens, we make every effort to cross-reference the part to a comparable manufacturer's line. If that is not an option, and you must wait for a part, we will not invoice you until that part is shipped to you. If the backordered item happens to be part of a larger order that has already been shipped to you, we'll pay the handling on that backordered part. Note: Product availability and shipping times may vary with manufacturers. All backorders are ground shipped. If you have any questions about your order, call us at 1-800-345-4545.
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Text, Pricing & Photography
Errors in typographical content, pricing and photography are subject to correction and may change without notice.
We Will Not Be Undersold - If you find a lower price on the same item, let us know and we will match it.
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Mail-in Order Form
Need another order form to mail in? Click here to view an order form that can be printed out and mailed in to JEGS High Performance.
To ensure you will be able to see a PDF file in its entirety, you may need to obtain the most recent edition of the free Acrobat Reader
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How to Make a Return
If you are not completely satisfied, return the new/unused item in the original box prepaid within one year, with a copy of the invoice, for a refund/exchange.
When making a return, please remember a few rules of thumb so your return can be processed as quickly as possible.
- Completely fill out the return form on the back side of your invoice and make a copy for your own records. NO returns will be accepted without a copy of the original invoice.
- Send the package pre-paid (FedEx, UPS or US Postal Service INSURED) to: JEGS High Performance Mail Order, Attn: Returns, 101 JEGS Place, Delaware, OH 43015.
No COD or freight-collect shipments will be accepted. Credit will be issued for merchandise only - no refunds on handling/shipping charges.
To ensure you will be able to see a PDF file in its entirety, you may need to obtain the most recent edition of the free Acrobat Reader
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Custom Axle Order Forms
Need to order a custom axle? To view an Adobe PDF file of one of our Custom Axle Order Forms that can be printed out, filled in, and sent in to JEGS High Performance click on one of the links below. Our fax number and mailing address are listed on the page so that you can send it in and place your order.
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Custom Driveshaft Order Forms
Need to order a custom driveshaft? To view an Adobe PDF file of one of our Custom DriveShaft Order Forms that can be printed out, filled in, and sent in to JEGS High Performance click on one of the links below. Our fax number and mailing address are listed on the page so that you can send it in and place your order.
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