If you are not completely satisfied, return the new/unused item in the original box prepaid within one year, with a copy of the invoice, for a refund/exchange.
When making a return, please remember a few rules of thumb so your return can be processed as quickly as possible.
Completely fill out the return form on the back side of your invoice and make a copy for your own records. NO returns will be accepted without a copy of the original invoice.
For a fast and easy way to return an item to JEGS for an exchange or refund, click this Online Return link. The Online Return link is only available for US customers only.
Purchase and print a FedEx label, and then drop off your package at any FedEx or FedEx/Kinko's location or have a FedEx driver pick up the package at your selected address for a slightly higher fee.
Send the package pre-paid (FedEx, UPS or US Postal Service INSURED) to:
JEGS High Performance Mail Order
Attn: Returns
101 Jegs Place
Delaware, Ohio 43015
No COD or freight-collect shipments will be accepted. Credit will be issued for merchandise only - no refunds on handling/shipping charges.
Report any damage or shipping related breakage immediately to the carrier. Used items still under manufacturers warranty may have to be inspected by a factory representative before a refund or exchange can be authorized.
Even with our large inventory, backorders can occur.
If this happens, we make every effort to cross-reference the part to a comparable manufacturer's line. If that is not an option, and you must wait for a part, we will not invoice you until that part is shipped to you.
If the backordered item happens to be part of a larger order that has already been shipped to you, we'll pay the handling on that backordered part.
Note: Product availability and shipping times may vary with manufacturers.
All backorders are ground shipped.
If you have any questions about your order, call us at 1-800-345-4545.
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