Jegs Help Center

FREE Shipping!*

JEGS offers fast same-day shipping of in-stock items ordered by 11:00 PM EST. *Free Shipping is valid on most orders $149 and over that ship via ground service within the contiguous United States only. Orders $0 - $24.99 will incur a $9.99 shipping fee, and orders $25 - $148.99 will incur a $11.99 shipping fee.

Shipping Exceptions

• Hazardous materials must be shipped via ground at an additional $30.99 per item.
• Oversize fees between $9.99 to $69.99 will be charged on items of certain size or weight as indicated on their product pages.
• Additional delivery days may apply to hazardous items, mounted tires & wheels, oversized items, truck freight items, and select zip codes or remote delivery areas as determined by carrier.
• Truck freight will be used to ship items that are too large for standard service (Includes delivery to the destination address).

  Truck Freight Based on Weight
  1-99 lbs	100-299 lbs	300-499 lbs	500-650 lbs	651-799 lbs
  $109	$129	$169	$199	$229
  800-999 lbs	1000-1999 lbs	2000-2999 lbs	3000 lbs-Up
  $309	$409	$509	$859

Priority Shipping

The below guaranteed priority shipping options are available on orders placed before 7:00 pm EST Monday through Friday that ship within the continental USA. Our standard shipping charges will apply (Orders $0 - $24.99 will incur a $9.99 shipping fee, and orders $25 - $148.99 will incur a $11.99 shipping fee) in addition to the priority shipping below;

• 2-Day Delivery (Two business days) $9.99 + $1.00 per pound, dimensional weight.
• Next-Day Delivery (By end of next business day) $19.99 + $1.25 per pound, dimensional weight.
• Saturday Delivery (Most areas) $19.99 per package will be added to normal Next-Day Delivery charges. Available on orders placed between 7:00 pm EST Thursday and 7:00 pm EST Friday.

Visit our Shipping & Returns Page

International ordering is easy.

Add items to the Shopping Cart, and shipping charges will be shown at checkout. To prevent additional shipping fees, international orders are held until all items are in stock. Contact us if you’d like available items shipped now and remaining items shipped later: +1-614-294-5050 (phone) or +1-740-362-7017 (fax). Also use these numbers if you prefer to place your order by phone.

International Delivery

• Canadian Ground: 2 to 10 Business Days. Canadian orders are subject to shipping, brokerage, GST, and HST fees.
• International Economy: 3-7 Business Days
• International Air Express: 1 to 3 Business Days. International orders may be subject to duties and taxes as determined by country of delivery.

Visit our Shipping & Returns Page

Inspect your shipment upon arrival!

Report any damage or shipping related breakage immediately to the carrier. Used items still under manufacturers warranty may have to be inspected by a factory representative before a refund or exchange can be authorized.

If you are not completely satisfied, return the new/unused item in the original box pre-paid (customer is responsible for shipping cost) postmarked within 90 days of purchase, with a copy of the invoice, for a refund/exchange. Once a return has been approved, the credit will be processed within 2 days to original form of payment. A 15% restocking fee will be deducted from any item returned more than 90 days after the ship date. A 15% reboxing fee will be deducted for any item not returned in its original packaging.

For more detailed information on shipping costs, exceptionsn priority shipping or international delivery, click here Shipping & Returns Page

Making a return

When making a return, please remember a few rules of thumb so your return can be processed as quickly as possible:

• For a fast and easy way to return an item to JEGS for an exchange or refund, click this Online Return link. The Online Return link is available for US customers only, click here Online Returns
• Completely fill out the return form on the back side of your invoice and make a copy for your own records. NO returns will be accepted without a copy of the original invoice. Return & Exchange Form
• Purchase and print a FedEx label, and then drop off your package at any FedEx office location or have a FedEx driver pick up the package at your selected address for a slightly higher fee.
• Send the package pre-paid (FedEx, UPS or US Postal Service INSURED) to:
  JEGS High Performance Mail Order
  Attn: Returns
  101 Jegs Place
  Delaware, Ohio 43015

Note: No COD or freight-collect shipments will be accepted. Credit will be issued for merchandise only - no refunds on handling/shipping charges.

How to Return your Power Stop Caliper Cores

Please Click Here and follow the instructions on the page when shipping the caliper cores back to Power Stop.

For warranty claims for your GM or Chevrolet Performance engines, engine components, transmissions, transmission components & transfer cases, click here. GM Warranty Form

Toll-Free Phone Ordering

We are just a phone call away and available every day to offer unrivaled support to you. Our call hours are 7am-Midnight EST Monday through Friday and 8am-11pm on Saturday and Sunday.

• I Already Know What I Want To Order

If you know the exact part(s) you want to order today and you have the part number(s) please call 1-800-345-4545, press 1 on the main menu, then press 1

• I Need To Speak To A JEGS Expert Before I Place My Order

If you want to speak to a technical salesman to advise you on which part(s) to purchase for your particular application and/or to answer your technical question(s) please call 1-800-345-4545, press 1 on the main menu, then press 2

Where's My Order

For the quickest update on the current status of your JEGS order, please click here

To check the tracking information of your order with FedEx please click here

To check the tracking information of your order with USPS please click here

To check the tracking information with UPS please please click here

To speak to a live agent about the current status of your order please call 1-800-345-4545 and press 2

I Have Questions Other Than Where's My Order

To speak with a customer service agent about returning an item, exchanging an item, claiming an item damaged in shipping, or for any reason other than order status or placing an order please call 1-800-345-4545 and press 3

24-Hour Fax Line

Just dial 1-740-362-7017 and transmit your completed order form with payment info. It's that easy! Be sure to include your phone number, just in case we have any questions relating to your order.

Ask JEGS a Tech Question

Just fill out this form and click submit. Your question will be answered promptly.

How are we doing?

At JEGS, customer satisfaction is a major part of our business. We want to know how we are doing. Let us know if someone has been helpful, how your service was, or how we can make your shopping experience more enjoyable by contacting us here.

Your information is safe.

Neither your name nor anything about you is sold or shared with any other company.

The following states the JEGS High Performance policy regarding the privacy rights of visitors to this website. We respect your right to privacy and your desire for a secure online shopping experience.

Information we collect and how it’ s used

We collect aggregate information on visits made to our pages. This information helps us improve the content of our site.

When you purchase a product on jegs.com, we ask you for the following information: name, address, phone number, e-mail address, and credit card. This information is used to process your order and if necessary, to contact you for help when we are processing an order. All information we collect is stored in a secure database.

JEGS High Performance also collects e-mail addresses to inform our customers that we received the order, and to send notifications of special offers and promotions.

About Children (Under 18)

For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.

Secure Shopping

We use VeriSign as our SSL (Secure Socket Layer) digital certificate provider, providing our customers the strongest certificate services available. Your credit card information is encrypted while traveling the Internet.

Disclosure of Information Policy

We never make your e-mail address available to any other company or organization.

If you supply us with your postal address, you may receive periodic mailings of Catalogs from JEGS High Performance. If you do not wish to receive such mailings, please let us know by calling or writing us at the above address.

If you have supplied us with your postal address, we do not share your name and address with any companies.

We also engage a third-party partner for the purpose of identifying users and delivering to them marketing on our behalf (i.e. email or direct mail). Our partners may collect information directly from your device, such as your IP address, device ID, and information about your browser or operating system; may combine personal and non-personal information about you with information from other sources; and may place or recognize a unique cookie on your browser. This activity enables them to identify you to facilitate the delivery of marketing on our behalf. To opt out of recognition services, please go to https://idx.listrakbi.com/opt-out.html. To opt out of third-party cookies, please go to http://www.aboutads.info/choices

Need to make a change?

If you would like to change any of your transactional information in our database please feel free to contact us. You’ ll find our phone number and address at the top of this page.

Fraud Alerts

Phishing: A fraud method in which the fraudster sends out legitimate-looking email in an attempt to gather personal and financial information from recipients. The fraudster sends an email to an unsuspecting customer. That fraudulent email might look just like a legitimate Jegs email (including use of the Jegs logo). If the customer falls for the bait (thus the “fishing” reference), the thief could get credit card numbers, PINs, expiration dates credit card / bank account numbers and even Social Security numbers.

Vishing: Vishing is very similar to "phishing" but instead of occurring through e-mail it is over the phone. The fraudster will typically pretend to be a legitimate business, and fools the customer into thinking they will profit, such as through a Secret Shopper Scam.  In these scams, fraudsters pose as a trusted retailer or bank and obtain personal information from the customer by requesting they "verify" the information on file. The information is then used to generate fraudulent transactions.

A good rule of thumb: If someone is contacting you to verify your personal information, it is very likely you did not provide it to them in the first place, and it is not a legitimate request.  Legitimate companies will not expect you to provide your social security number or other personal information when they call you.  If you receive a call like this, do not provide any information. If in doubt, call back a trusted number for the company, such as in the one on a statement or invoice, the back of your credit/debit card, or on their official website (not the one sent through a suspicious email.  Do not use the phone number provided by the person on the phone.)

Smishing: A combination of the terms "SMS" and "phishing." It is similar to phishing, but refers to fraudulent messages sent over SMS (text messaging) rather than email. The fraudster may text you saying you’ve won a free gift card. Remember, you can’t win a contest you didn’t enter.  Jegs doesn’t notify winners of any context via text message.

Tips to avoid these scams

• Never provide personal information in response to an unsolicited request, whether it is over the phone or internet.
• Do not respond to any suspicious looking email, automated calls or text messages. A trusted company will never ask a customer for sensitive information over a call you didn’t initiate.
• Don’t trust the Caller Id. Fraudsters can manipulate the Caller ID to have it display a legitimate business’s name. To be safe you can check to see if the phone number matches the number that appears on your bank statement, credit/debit card, or phone book. 
• If a credit/debit card company actually calls to notify you of suspicious charges, they will not ask for your personal information. Instead they will verify that they have reached the cardholder and ask for them by name. Then they may ask the cardholder to verify the last 4-digits of their Social Security Number (Note: They will NOT ask for the entire Social, Account, Expiration, or PIN). They will then verify if you made that particular charge or not. If anything sounds suspicious, hang up and call your financial institution directly.
• Avoid fraudulent sites by entering web addresses directly into the browser yourself or by using bookmarks you create.
• If you have fallen victim to such a scam and given out your personal account information, contact your financial institution immediately to protect your accounts, block your cards, fill out a fraud affidavit, and take other protective measures as necessary.

More tips

Don't respond or reply to an email, phone call, or text message that:

• Requires you to supply personal or account information directly in the email
• Threatens to close or suspend your account if you do not take immediate action
• Invites you to answer a survey that asks you to enter personal or account information,
• States that your account has been compromised or that there has been third-party activity on your account, then asks you to enter or confirm your personal or account information
• States that there are unauthorized charges on your account, then asks you to provide your personal or account information
• Asks you to enter your User ID, Password or account numbers, PIN or card expiration dates into an email, webpage or text message

PayPal

Paypal is a safe, simple alternative to other online payment methods. You can shop confidently on the Internet without revealing credit card numbers. PayPal offers 24/7 monitoring of and 100% protection from potential fraud. We are Now Accepting Paypal Internationally!

Credit Card

We accept MasterCard, Visa, Discover, and American Express. Make sure to enter your complete account number and expiration date. For your protection, we security check all credit card orders.

Money Order, Wire Transfer, Certified Check

Only available through our phone system. Your order will be shipped within 24 hours upon receipt of your payment. Please do not send cash.

Due To The Covid-19 Pandemic, Back Ordered And/or Drop Ship Items May Take Longer To Arrive Because Of Shipper & Supplier Delays

Backorder Policy

Even with our large inventory items can occasionally be out of stock. If this happens, we make every effort to cross-reference the part to a comparable manufacturer’s line that is in stock to ship immediately and communicate the available options. If that is not an option we will either dropship or backorder the part based on availability.

Dropships will ship directly from the manufacturer to speed up the shipment and will be invoiced at the time of the order.

Backorders will ship directly from JEGS and will not be invoiced until that part is shipped to you. If the backordered item happens to be part of a larger order that has already been shipped to you, we’ ll pay the shipping on that backordered part.

Note: Product availability and shipping times may vary with manufacturers. All dropships and backorders are ground shipped. If you have any questions about your order:

• To check the status of your order online, click here
• To speak with a live agent about the status of your backorded or drop shipped item(s) please call, 1-800-345-4545 and press 2

Customer Satisfaction Guaranteed

Your satisfaction is paramount to our business! We strive to offer our customers the highest quality parts, top-notch customer and technical service, all at the lowest prices. We are so confident in our ability to do this that we offer an unparalleled Customer Satisfaction Guarantee. If you are not completely satisfied, submit an online return by clicking here within 90 days, for a refund/exchange.

Unrivaled Technical Support only At JEGS!

Need technical information about a product you’ve already purchased from us or help getting it installed? Need more information on an item before you purchase it? That is why we’re available 7 days a week, 363* days of the year to give you the help and support you need for all your projects! Our knowledgeable tech support staff is ready and willing to give you the support you need for all our name brand products.

To get help with your JEGS products simply call 800-345-4545, press option 1, and a technical support representative will be available to answer any and all your questions and take your order.

Millions of Name Brand Parts in Stock

Our 250,000+ square foot warehouse is filled with millions of name brand parts ready for same day shipping. This means that most any item you want for your car will be in stock and ship the day you order it (by 7:00 pm EST). No more waiting.

Track Tested: We race what we sell

When you see the "TRACK TESTED" logo you can feel confident that this manufacturer has our official JEGS approval. Exclusively at JEGS, select manufacturers have been put to the test by our Championship Pro Stock Car and Sportsman race teams. The NHRA circuit provides the most demanding conditions possible for the daily use and abuse of our Track Tested manufacturers. Only after surviving these tests are manufactures given the Track Tested approval. We want you to know that when you buy a Track Tested product that you are buying with confidence. That is why, when you see the Track Tested logo, you know it is a winner! (The Track Tested is a designation of JEGS Automotive, Inc. It is not a representation of warranty of any kind respecting the products with which it is used.)

Text, Pricing & Photography

Errors in typographical content, pricing and photography are subject to correction and may change without notice.

Our price match guarantee is easy to use. Just enter the URL or the web site where you found a lower price, enter that price in the box provided and that is the price you pay when you check out*. The item price matched must include any additional cost such as core charges, shipping or freight costs. The guarantee does not apply to refurbished, used, or closeout/clearance sales. Price match orders will be verified before the order is processed.

*All applicable sales/use tax will be applied during checkout in addition to the requested price.

We DO price match eBay and Amazon. We will only price match verified stores on eBay and items Sold By Amazon. We do not match 3rd party sellers.

We DO NOT price match Wholesale only companies. We will happily match any retail competitor.

We DO NOT price match "free with purchase" promotions, including bundled offers or free gift card with purchase.

JEGS reserves the right to determine the eligibility of all items that are price matched.

Promo Code discounts cannot be combined on orders with price matched items.

JEGS is a proud sponsor of National Hot Rod Association (NHRA) and Lucas Oil Drag Racing Series (LODRS) Events.

NHRA National Event Requirements

Pro Stock, Funny Car, Top Fuel, Top Alcohol Dragster, Top Alcohol Funny Car, and Pro Mod: Display JEGS Contingency Decal on vehicle, and use JEGS Tire Cover Pro Stock Bike and Sportsman Classes: Display JEGS Contingency Decal on vehicle, and use JEGS Log Book

LODRS Divisional Event Requirements

Every racer must display JEGS Contingency Decals on vehicle. Top Alcohol Funny Car and Top Alcohol Dragster: Decal plus JEGS Tire Cover Sportsman: Decal plus JEGS Log Book

Verification

At NHRA National Events and LODRS Divisional Events, an NHRA Tech/Official will verify that JEGS decals and products are present, fill out the contingency award claim form, and send to JEGS.

Winners/Runners-Up

It is the responsibility of owners/racers to complete a W9 Tax Form and submit it to JEGS for contingency payment processing (the W9 can be found on NHRAracer.com. After JEGS receives the NHRA or LODRS claim and W9 forms, payment will be processed. Our goal is to be the first contingency payment disbursed. JEGS pays Winner/Runner-Up at all National NHRA Events and all LODRS Divisional Events. With payment, all event winners get personalized hats.

In 1960, Jeg Coughlin Sr. founded JEGS as a small speed shop. It has grown into high-performance powerhouse that includes a 250,000 square foot warehouse, retail store, mail order, and website. To learn about Team JEGS on-track racing activities, click here. The 350+ employees at JEGS still strongly believe and practice our simple business philosophy. Customer Care is #1.

At JEGS, our associates are our best resource! We're looking for people who are passionate about helping the customer and who aren't afraid of digging in and giving their best every day. Our modern facilities offer the latest technology and we take pride in providing a safe, clean, professional work environment. We offer competitive pay and benefits packages including paid time off, health and dental insurance, employer matching 401K, and profit sharing programs. See Current Job Openings

JEGS Retail Store

JEGS Retail Store showroom is now open daily, but limited to 10 customers in the showroom at a time. Curbside service is also available, just call ahead (614) 294-5151 Press 3 and speak with a Sales Associate. We will pull your items and have them ready for you upon arrival. When you arrive, please follow the instructions on the curbside pickup signs and a retail sales associate will bring your merchandise out to your vehicle.

Thank you for your patience and understanding!

• Sunday: 10am - 4pm
• Monday - Friday: 10am - 6pm
• Saturday: 9am - 5pm

Items that require custom builds or modifications may require a specific order form from the manufacturer. Please see available forms below.

• JEGS Order Form
• Strange Driveshaft Order Form
• Inland Driveshaft Order Form
• QA1 Rev Series Carbon Fiber 750HP Driveshaft Order Form
• QA1 Rev Series Carbon Fiber 2000HP Driveshaft Order Form
• JE Custom Pistons
• Currie - Custom Axle
• Moser/Strange - Custom Axle
• Jegster Roll Cage Form

General Questions

Q. How do I receive a free catalog?

Simply click on FREE CATALOG and fill out the form

Q. When can I shop?

You may shop online any time. And you can call us by phone; 7am-Midnight EST, Monday through Sunday.

Q. What payment types are accepted?

We accept Visa/MC Debit Check cards, all major credit cards (Visa, Master Card, American Express, Discover), and Paypal. You may also mail in a personal/company check or money order/cashier's check. Bank to bank wire transfers are also accepted.

Q. I'm not ready to buy just yet? Is there a way to save my items?

Yes! We offer a Wish List to save items until you are ready to make your purchase. When you are viewing items on jegs.com you will see 'Add to Wish List' available just below the large 'Add to Cart' button.

Q. Is your website secure?

Yes. Our website is Norton Secured and tested daily. You can rest assured your shopping experience with us is a safe one!

Shipping

Q. How will my order ship?

Your order will ship with USPS, Fed Ex, UPS or R&L truck freight depending on the size of the item(s) ordered and your location.

Q. When will my order ship?

JEGS offers fast same day shipping of in-stock items ordered by 11:00 p.m. EST Monday - Friday.

Q. Do I pay shipping?

Free Shipping is received on most orders $149 and over that ship via ground service within the contiguous United States only. Orders $0 - $24.99 will incur a $9.99 shipping fee, and orders $25 - $148.99 will incur a $11.99 shipping fee. Truck freight and hazardous exclusions apply.

Q. Can I ship to an address other than my billing address?

Yes. Please simply provide both your requested shipping address and your billing information at check out.

Q. Can I ship to a PO Box?

We can ship to a PO Box in many cases. As some items are not eligible please contact customer service at 1-800-345-4545 and press 3 so that we may assist in meeting your needs.

Q. Can I ship to an APO/FPO address?

Yes. We are happy to ship to military APO/FPO addresses. Please contact us at 1-800-345-4545 or 614-294-5050 and press 3 Internationally for assistance.

Q. How do I track my package?

You will receive a shipping notification with your tracking information via email. Please note tracking may take 24-48 hours to be updated on the carrier's website.

• If your order shipped via FedEx and you have your tracking number available click here and enter your tracking number
• If your order shipped via USPS and you have your tracking number available click here and enter your tracking number
• If your order shipped via UPS and you have your tracking number available click here and enter your tracking number
• If your order shipped via R&L and you have your pro number available click here and enter your pro number
• To check the status of your order, click here

Returns

Q. How long do I have to make a return?

If you are not completely satisfied, return the new/unused item in the original box pre-paid (customer is responsible for shipping cost) postmarked within 90 days of purchase, with a copy of the invoice, for a refund/exchange.

• To initiate an online return, click here
• To see a video on how to complete an online return, click here

Q. My order arrived damaged. What do I do?

Please contact customer service at 1-800-345-4545 and press 3 immediately and we will be happy to assist you with the return and exchange.

Q. Will there be a restocking fee applied to my return?

A 15% restocking fee will be deducted from any item returned more than 90 days after the ship date. A 15% reboxing fee will be deducted for any item not returned in its original packaging.

Q. Where do I send my return?

Please completely fill out the Return & Exchange form located on the back of your invoice.

Send the package prepaid to: JEGS High Performance, Attn: Returns, 101 JEGS Place, Delaware, OH 43015

No COD or freight-collect shipments will be accepted. Credit will be issued for merchandise only - no refunds on handling/shipping charges.

Q. What if I did not receive or have lost my original invoice?

Simply contact Customer Service at 1-800-345-4545 and press 2 and we will be happy to email, fax, or mail you a replacement.

Q. When can I expect my refund to be processed?

A credit will be processed within 2 business days to the original form of payment. If the original form of Payment is no longer valid a JEGS Gift Certificate will be issued.

Gift Cards

Q. What dollar amounts are available for purchase on a gift card?

Gift cards have a $2,000 maximum. If an amount above that is desired, multiple cards can be purchased.

Q. Do JEGS gift cards expire?

No. JEGS gift cards have no expiration date.

Q. What may be purchased using a JEGS gift card?

Any item sold by JEGS via our website, retail store, or by phone.

Q. How is my JEGS gift card received?

You can purchase an electronic gift card and have it emailed to yourself or another recipient. Additionally, physical cards can be purchaed and mailed to any address.

Q. How do I check the balance of my gift card?

Click here to check your balance online.